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Frequently asked questions

Find quick answers for common questions about World Metal Exchange, covering account setup, trading, payments, and security. Our support team is always ready to help if you need more information!

More frequently asked question
Is WME available in multiple languages?

Not yet, the platform will soon support six languages: Dutch, English, German, French, Spanish, and Italian. We are also considering expanding to additional languages.

How can I contact support?

You can reach our support team via the contact form in your dashboard or by emailing: support@ worldmetalexchange.com.

How does payment work?

Payments are securely processed through our partner MangoPay and held in escrow until all transaction conditions are met.

How do I create an account?
  • Step 1: Click “Sign Up” on our platform.
  • Step 2: Fill out the registration form.
  • Step 3: Complete the KYC verification process to activate your account.

The KYC verification process can take up to two business days on our side.